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What is a toll-free conference call?      

A conference call is three or more people talk on the phone at the same time from different locations using a toll-free number. Conference calls allow everyone to be in the same meeting regardless of location.

 
 
How long does it take to set up an account?      

We have instant set up with your on-line application. As soon as we approve your account (usually within minutes), you will receive an email with instructions on how to start using AccuConference for your conference calls.

 
 
How do I make a Conference Call?      

Notify your participants of the day / time of your conference call. Send your participants the toll-free access number and participant code. Instruct your participants to dial the access number at the time you specified. Five minutes before your conference, dial your access number and enter your moderator code. Your conference call will begin immediately!

 
 
How do I schedule a one-time use conference with unique codes?      

Login to you account Under Conference Manager - click on “Schedule Audio Call” Choose Name, Date, Time

 
 
Utlize the AccuConference Outlook Plugin      

The Outlook plug-in automatically inserts relevant conference information and enables a user to generate meeting invitations and reminders for your participants.

 
 
Should I schedule a call, or use my reservationless codes?      

Use the Online Call Scheduler to setup one-time use codes. These "scheduled" codes will expire after one use. You can use your Reservationless Codes anytime without telling us (unless you are expecting more than 50 people on your call).

 
 
How do I increase the volume on a call?      

Each time you press *4, the call will increase in volume. There are 3 levels of volume increase. Once you press *4 during the highest level of volume, the volume level will return to the lowest level.

 
 
Do I have to sign a service contract?      

No. We want to earn your business everyday and we do not see the need to restrict your freedoms as a customer!

 
 
What are the Conference Recording Playback Controls?      

Note: You may press "0" anytime during the recording to hear the following instructions.

 
 
How do I record a conference call?      

To receive a transcription or your conference you will need to order it through customer service. There is a 24 hour turn around time from your request to when you receive your transcript via e-mail. There is an additional fee for a transcript of $3.50 per line of text.

 
 
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